Privacy Policy for Sapori d'Italia
Welcome to Sapori d'Italia! This privacy policy explains how Sapori d'Italia ("we," "us," or "our") collects, uses, and protects your personal information when you use our marketplace platform. Sapori d'Italia is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, adhering to the principles of the General Data Protection Regulation (GDPR) and other applicable privacy laws. Our headquarters are located in Bologna, Emilia-Romagna, Italy, and our data protection officer can be contacted at dataprotection@saporiditalia.com.
Information We Collect
We collect several types of information to provide and improve our services. This includes:
- Personal Information: This includes your name, email address, postal address, phone number, and payment information. We collect this information when you register for an account, place an order, subscribe to our newsletter, or contact us.
- Usage Data: We collect information about how you use our platform, such as the products you view, the searches you conduct, the pages you visit, and the dates and times of your visits.
- Device Information: We collect information about the device you use to access our platform, including the device type, operating system, unique device identifiers, and mobile network information.
- Location Information: With your consent, we may collect precise location data from your device to provide location-based services, such as suggesting local producers or offering region-specific promotions.
- Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity and preferences. Please refer to our Cookies Policy for more information.
- Seller Information: If you are a seller on our platform, we collect additional information such as your business name, tax identification number, bank account details, and product information.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to process your orders, personalize your experience, provide customer support, and improve the functionality and performance of our platform.
- Communication: We use your information to send you order confirmations, shipping updates, newsletters, promotional offers, and other important information about our services.
- Personalization: We use your information to personalize your experience on our platform, such as recommending products that may be of interest to you and displaying content that is relevant to your location.
- Marketing: With your consent, we may use your information to send you marketing communications about new products, special offers, and upcoming events. You can opt out of receiving these communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
- Analytics: We use your information to analyze trends, track user behavior, and gather demographic information for internal purposes. This helps us understand how our platform is being used and identify areas for improvement.
- Fraud Prevention: We use your information to detect and prevent fraudulent activity, such as unauthorized access to your account or fraudulent transactions.
- Legal Compliance: We may use your information to comply with applicable laws and regulations, such as responding to legal requests or resolving disputes.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with third-party service providers who help us operate our platform, such as payment processors, shipping companies, marketing agencies, and data analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Sellers: When you place an order through our platform, we share your name, shipping address, and order details with the seller to fulfill your order.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technology to protect your sensitive information, such as your payment information, during transmission.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have certain rights regarding your personal information, including:
- Right to Access: You have the right to access the personal information we hold about you.
- Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
- Right to Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at privacy@saporiditalia.com. We will respond to your request within a reasonable timeframe.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We typically retain account information for as long as the account is active. When an account is closed, we may retain certain information for a period of time necessary to meet legal and regulatory requirements, typically 5-7 years for financial transaction data to comply with Italian tax law, and for fraud prevention purposes.
Marketing preferences are retained until you opt out. Server logs and security logs are generally retained for a period of 6-12 months.
Children's Privacy
Our platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@saporiditalia.com. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our platform and update the "Last Updated" date at the top of this policy. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
Sapori d'Italia
Via dell'Indipendenza, 45
40121 Bologna, Emilia-Romagna, Italy
Email: privacy@saporiditalia.com
Phone: +39 313 525 580
Our Data Protection Officer is Dr. Alessandro Rossi, and they can be reached at dataprotection@saporiditalia.com or via the postal address above.